FREQUENTLY ASKED QUESTIONS

No. Someone must be available to inspect for damage and sign for receipt of the order.

Quotes are a great way to avoid making an error in ordering. You may contact our Customer Service Department or your Dodge Sales Representative to obtain a quote.

Upon placing the order, you will receive an email confirmation. You will then be able to see the status of your order in the “My Account” page of the web store.

The web store ordering system is automated so should you find it necessary to change or cancel any order, please call our Customer Service Department.

Yes, all items in our store that will be shipped from an outside source will be designated with the label "Direct Delivery." Please take note that they will arrive in separate packaging and not at the same time as the rest of your order. This is because the item(s) will ship directly from the manufacturer. These items will be invoiced separately, and our freight discount will not apply.

Our Cumulative Purchase Plan is available on eligible chemicals. As chemical purchases increase so does your discount. Your Dodge sales representative can explain the benefits of this program. In addition, some of the products have price breaks at certain quantity levels.

You will receive a 25% discount on freight costs for orders of eligible product valued at $400.00-$649.99. The freight discount increases to 50% when your order of eligible products totals $650.00 or more. Your account must be paid within terms to take advantage of this discount. Eligible products include all 24 bottle cases of chemicals, all 6 bottle cases of chemicals, all stocked urns and sharing urns, and other miscellaneous items. Please see the freight policy for complete details. Freight for direct delivery items is not included in this policy.

Unfortunately, consumers are not able to view or purchase items from Dodge’s Web store at this time. Our Web store is only open to funeral directors, embalmers, medical examiners, coroners, and mortuary schools and their students. Consumers can make purchases for consumer-oriented good such as Velvatone, Forest Fresh, QuikSan, etc. by calling our Customer Service Department at 800-443-6343.

Absolutely not. Everyone at Dodge realizes that your time is valuable. We believe that providing our customers an additional opportunity to purchase at times convenient to them is an added benefit. You may still call our Customer Service Department at 1-800-443-6343 or your Dodge representative if you prefer.

Existing Dodge U.S. “trade” customers can order from this site. Schools, Service Corporation International (SCI) customers, International customers, and Dodge employees cannot currently place orders on the site, though they can browse technical and basic product information.

Multiple users can access and order from the same Dodge account, though each user will require a unique email address.

The Wish List (indicated by a heart icon) allows you to save favorite items without having to add them to your shopping cart. When it comes time to place an order you can add items to your cart directly from the Wishlist. You also have the option to keep the item in your Wishlist after it has been added to your cart so that it can be reordered.

Click here for pdf instructions on using the Wish List.

There is a “My Account” page that will allow you to view and track your orders, check and pay invoices, and search past activity. Please note that our new Web store will only show orders and invoices placed on or after 10/3/22. Please contact Dodge Customer Service with questions about older transactions.

• Quotation: The status of an order when it is first submitted to Dodge
• Sales Order: The sales order has been confirmed by Dodge. Click to open a sales order for additional status:
• Preparation = Order is being prepared for shipment
• Shipped = Order has been picked and is in transit
• Invoices & Bills: The order has been invoiced. Invoice payment by check or ACH may be made directly from this screen

Dodge Sales Representatives have always been a very valuable resource for our customers and will continue to be. Regardless of how an order is placed or received, you can be assured that your rep will receive the appropriate commission.

If priority service (i.e. Next Day, 2nd Day) is needed, please place your order with our Customer Service Department to ensure that your order gets processed and shipped immediately.

Try searching by product name. We’ve made some changes to our item numbers and a search by product name will give you better results.

All returns require authorization and Dodge is happy to coordinate that for you with the appropriate package delivery or transportation company. Contact our Customer Service Department for assistance. Should you have other questions, you can find more information in our return policy.

Our terms are net 30 days.

All Dodge customers whose accounts are in good standing may charge purchases to their account. You may also pay online using a credit card or ACH. We accept American Express, Discover, Mastercard and Visa. If you are a “credit card on file” account you will be able to select your saved credit card at checkout.

Credit Card on File or eCheck on File customers sign up to have all their purchases (Web store or phone-in orders) charged to an approved credit card or bank account. To sign up, download and complete the Credit Card on File or eCheck on File form and return to Dodge via our secure fax number, which is on the bottom of the form.

Orders and invoices entered on or after 10/3/22 can be retrieved in the “My Account” page of the Web store. You must contact our Customer Service Department for older orders/invoices and for your account balance.

The only time that a customer would pay finance charges is when an invoice is over 30 days old. Invoices that are past due, are subject to 1.5% interest charges per month and will no longer be eligible to receive discounts on freight.

Customers may view and pay open invoices online from My Accounts. Select Invoices, then select Pay Now on the invoice to be paid (invoices must be paid individually). Select Credit Card or ACH, click Pay Now, then enter the appropriate payment information.

Personalized orders may be placed through the Web store unless they require priority service. Please continue to place priority orders through our Customer Service Department or your Dodge Sales Representative.

Many times replacement parts are treated as special orders as they are specific to certain models, colors, or uses. Please continue to place these orders through our Customer Service Department or your Dodge Sales Representative.

Orders for items that are in stock that are placed by noon (Monday through Friday), are usually processed and shipped that same day. Depending on your location, ground shipments are generally delivered within 3-5 business days. Items that are sent directly from the manufacturer or another vendor typically take longer.

Recent changes in shipping regulations now allow all but a few of our chemicals to be shipped in “Small Quantities” without hazmat fees. We will always do our best to ship your orders in the most economical way.

Unfortunately, Dodge does not ship to post office boxes. This allows for better management of our policy of selling only to funeral service professionals.

A 25% estimated freight charge is added to all web orders. The actual freight amount will be calculated when the order is shipped. If you require a true estimated shipping cost prior to shipping, please indicate “need shipping cost” in the Order Note field at checkout. We will email you the estimated cost by the end of the next business day. Remember that “Direct Delivery” items will be shipped separately.

Approved users who are associated with a funeral home have full access to the Web Store and online ordering. Guest accounts can browse all technical information and Dodge products but cannot see prices or place online orders. This access is assigned to students, SCI customers and Dodge International customers.

If you have already set up a Web store account, go to https://shop.dodgeco.com/login and enter your email address and password. If you have forgotten your password, there is a link to retrieve it.

Depending on your access, our Web store allows access to online ordering, The Dodge Magazine, technical resources, catalogs, price lists, and periodic special offerings.

In order to set up a Web store account and order through the Web store, you must have an established Dodge account or be a student associated with an accredited mortuary school. For first time users, please click here to complete our online Web store registration form.

You can call Customer Service (1-800-443-6343) and they can set up an account for you. You will have to provide a copy of your funeral director's, embalmer's, or medical examiner's license in order to purchase. Students can be set up as contacts associated to a school or funeral home. The contact designation will allow students to browse our web store; however, they will not be able to view prices or purchase.

Registrations submitted via our online form will take up to 1 business day for full access including online ordering (if applicable). Limited access will allow you to view all the technical resources you are used to seeing through our previous website while waiting for your account to be verified for online ordering.

Due to the nature of Dodge’s business, as well as the ability to charge Web store orders on open account and through credit cards on file, Web store registrants must receive final approval from their Dodge sales rep before being authorized to order online.